Conflict Resolution in the Workplace


Overview

Conflict Resolution in the Workplace teaches leaders the skills of recognizing and managing conflict effectively. This is a core skill for all organizational leaders. This course helps leaders prepare for managing conflict and gives them tactics and skills to handle conflict more effectively. The course will examine these topics: types and causes of conflict, cultural components of conflict, effects of conflict, conflict management, and conflict vis-a-vis organizational change.

Passion for Work and Relationships

Bob is a dedicated human resources professional who truly cares about people! His passion for his work is evident in the relationships he builds with his clients, and the level of service is second to none. I recommend Bob and his team highly.

Lori Akiyama, Canadian Manufacturers & Exporters

Course Outcomes

  • Appreciate and assess the role of conflict in your professional life.
  • Describe the types and causes of conflict.
  • Explore and interpret the cultural components of conflict.
  • Examine and analyze the negative impact of conflict.
  • Develop and apply theoretical and practical knowledge for understanding and managing conflict.
  • Explain how conflict is a necessary component of change.
  • Think critically and write academically about conflict and its effective management.

Who is the Trainer?

The course is instructed by one of Canada’s conflict in the workplace experts. Instructors always take the time to work with clients to ensure the program is designed and delivered to meet your needs and exceed your expectations as an organization.

Who Should Attend?

Organizational Leaders, Business Owners and Senior Managers, Front Line Supervisors, Lead-hands, Managers, Department Leaders, Entrepreneurs, Executives.

Designed for Adult Learners

This course is designed so adult leaders learn together using proven adult teaching methods. Participants retain key knowledge through actual work related issues, case studies, multi-media presentations, discussion, practice, and application.

Customized Content

Course content is carefully chosen with participant input prior to the program design so it meets the participant’s needs.  Content is delivered in “bite-sized” pieces to get right to the point so leaders can absorb and discuss the material and use it in their work right away.

Practical Skills

The course provides relevant and useful skills, tactics and techniques that can be immediately applied in the workplace.

The Value and Power of Team Learning

Eclipse training uses a Team Learning Model that builds a leadership teams capacity to learn together, develop intelligence together that is greater than the sum of it individual member’s talents.

“Learning as a team is vital to sustain really deep change, because without it, organizations are just overwhelmed by the forces of the status quo.”  ― Peter Senge

Team learning has exceptional value for organizations. When leaders come together to learn as a team. they hold each other accountable and multiply their effectiveness.