Leadership Certification Program


The Leadership Certification Program (LCP) is designed for leaders in organizations (Leadhands, Supervisors and Managers) who are responsible for leading people in their departments or on their shifts. LCP is designed for the Leadhand, Supervisors and Managers level – and is structured to educate and inspire leaders to learn, grow and develop.



Lesson 1: Leadership Essentials

Participants will learn the fundamentals and application of Leadership Theory, the difference between manager and leader, the fundamentals and techniques of delegation and engagement, and the use of the concept of mindset in the workplace.

Lesson 2: Fundamental Communication Skills

Participants will understand communication theory, the impacts of body position, tone, pitch, volume and negative communication in the workplace, understand how communication impacts staff retention, creativity, innovation, quality and production, and practice the essential skills that change communication behaviour using real workplace situations to be able to transfer these skills and tactics back to the workplace.

Lesson 3: Conflict Resolution

Participants will understand conflict in the workplace, be able to identify their preferred leadership style in influencing others and managing conflict, demonstrate conflict management recognition and skills in resolving conflict and confrontation, learn strategies to successfully resolve conflict situations, and learn how to create a conflict management plan to enhance their resolution skills to address existing workplace conflicts.

Lesson 4: Coaching High Performance Teams

Participants will learn Group, Coaching, and Team Building Theory, team building fundamentals and tactics, how team engagement impacts productivity, innovation, retention and motivation, how to plan and manage meetings, and gain new behaviours and skills in engaging people and building departmental groups into high performance teams.

Lesson 5: Situational Leadership- Handling Day-to-Day Leadership Challenges

Participants will learn the importance of flexibility in situational leadership, how to utilize four leadership styles - Directing, Coaching, Supporting, Delegating - how to apply directive and supportive behaviour, how to diagnose the competence and commitment of people to their work, how to match their leadership style to the development level of people they manage and establish goals and objectives with them, and how to reach agreement with the people they manage about which leadership style to use and when.

Course Outline

The Leadership Certification Program empowers people in authority to become “coaches and team builders” and the lessons deliver balanced and blended learning.  First the program teaches the essential basics of leadership then in a progressive manner, adds the lessons of self-assessment and team analysis, situational problem solving, conflict management skills while building important perspectives on how to develop motivation in their people and teams.

The Leadership Certification Program delivers cutting edge information in leadership, communication, situational leadership and conflict management lessons that helps leaders build a coach first and leadership mindset.  

The program builds people skills in leaders that helps their organizations sustain a competitive advantage while helping them to personally and realize their true leadership potential.

Each course can be taken individually, however, to reap the full benefits of a progressive training program, we recommend taking all 5 days. 

For individual courses, the cost per course, per person, is $899.

If bundled together, the cost is $590 per participant, per day of training, totaling $2,950 per person for 5 courses.