Human Service Professionals: Leadership Certification


This course provides foundational leadership skills training for people who wish to thrive in human service organizations. The course supports the intellectual, interpersonal, and professional skill development people need to provide leadership when working with clients, families and other professionals in the field of human services care. The course will be helpful for persons who are unemployed and wish to get a job in the field as well as individuals currently employed in the industry who wish to improve their prospects of promotion or employment improvement.



Lesson 1: Leadership Essentials for Human Service Professionals

This lesson instructs participants so they can understand the importance of self-awareness as it relates to leadership in Human Service Organizations. The lesson builds skills in self-reflection, self-assessment and self-analysis and builds an ability in people to self-manage their leadership skills to deal with emotions, conflict, communication and thinking. Participants will be able to understand the Human Services field, use multiple thinking strategies to solve problems and deal with complex management situations in the social services industry, self-reflect and self-assess, articulate and describe emotional intelligence skills and identify preferred leadership style.

Lesson 2: Professional Values & Ethics

A primary role of a leader is to uphold the integrity and ethics of the profession, promote client and community well-being, and enhance their own professional growth. This lesson teaches the fundamental values of the human services profession including respecting the dignity and welfare of all people, promoting self-determination, honoring cultural diversity, advocating for social justice, and acting with integrity, honesty, genuineness and objectivity. Participants will learn the history and origins of Morality and Ethics, current laws and standards associated with professional behaviour, and the responsibilities of a professional working in the Human Services as it pertains to diversity and quality care.

Lesson 3: Effective Communication with Clients & Families

This course is for human service leaders so they can develop excellence in interpersonal skills by learning how to communicate and project themselves professionally while working with other professionals, clients, and families of clients. Participants will be able to explain communication strategies, articulate the concepts of managing meetings and structuring successful meetings, describe how to give audiences what they need, listening to hear the emotional subtext and developing warmth and connection, and explain what makes certain presentations compelling, identifying the leadership qualities that need to be projected to gain attention and get points across.

Lesson 4: Conflict Resolution & Emotional Intelligence

This lesson offers practical tips for leaders aimed at managing conflict at work. Participants will be able to define conflict and confrontation and the leader’s role in managing conflict, articulate how emotional intelligence plays a significant role in conflict management recognition and skills in resolving conflict, and create a conflict management plan to apply and enhance their communication and conflict resolution skills in the workplace to address existing workplace conflicts.

Lesson 5: Cultural Diversity in the Workplace

This lesson teaches the various elements of diverse workplace leadership and gives leaders the skills to recognize and respond to diversity issues effectively. Participants will learn human rights of individuals in a workplace, the law as it pertains to cultural, gender and other types of human differences, personality diversity, and different types of possible diversity challenges and discuss possible solutions to those issues.

Lesson 6: Respectful Workplace: Harassment & Discrimination in the Workplace

This lesson helps leaders understand and describe the characteristics of a respectful workplace and clearly identify the various types of harassment and bullying behaviours that sometimes take place. Participants will Understand the leader’s responsibilities in promoting respect and in preventing discrimination, harassment, and bullying, have an increased awareness of behaviour that constitutes discrimination, harassment, and bullying, distinguish between behavior that is appropriate and behaviour that is inappropriate or illegal, and Understand appropriate interventions to use for dealing with discrimination, harassment, and bullying issues and when.

Lesson 7: Working with Groups & High-Performance Teams

This lesson examines the leadership and coaching skills required to work effectively in groups and also utilize specific leadership and coaching techniques strategies so groups can be restructured effectively into high performance teams. Participants will be able to describe production and quality control improvement using effective coaching and team approaches, identify team building opportunities in a human services environment, use coaching tools that drive innovative and quality processes in organizations, and deliver a team building plan in the workplace.

Lesson 8: Exceptional Customer/Client Service

This lesson teaches human service leaders the value that excellent customer or client service brings to the organization and to individuals involved in the organization. Participants will learn the insight into client concerns, how to handle inquiries and/or complaints, how to create improved, lasting relationships with clients, methods to promote positive relationships between organizations and client and families by recognizing and responding to the needs of each individual, how to respond appropriately to the emotions of clients or co-workers, and methods on how to gain agreement from clients and reinforce mutually satisfying long-term solutions.

Lesson 9: Leading & responding to Change

In this lesson, leaders gain a clear understanding of the rapid change in our society and in human service organizations and explore how change impacts both people and organizations. Participants will learn how they can both influence and manage organizational change and their own personal change, how to plan for growth, how to use strategic thinking to plan for change, and how to work as part of a team to deal with change issues.

Lesson 10: Self-Care: Stress & Time Management

This lesson provides a leader with the knowledge of the foundational theories of stress, time management and self-care. Participants will be able to describe the benefits and barriers to self-care, describe stress theory and the impacts it has, both positive and negative, on a person’s mind and body, list actions to be taken to apply stress and time management skills, discuss how time management contributes to stress and productivity, and articulate techniques and tactics to improve stress management.

Course Outline

Working in the human services industry is working in the “people” business and is a both a complex and a rewarding career. The Human Service Professionals: Leadership Certificate Course is designed for participants to develop key “soft skills” or “people skills” so they can be successful, launch a new career or, if working already, be promoted into more responsible leadership positions in the human services industry.


The course trains people who work with and lead people to better serve their clients and provide an exceptional environment that allow all parties to work toward their true potential. It is designed to prepare persons who will work or who are working in the human services field with the leadership skills essential to their career success.


The course is divided into 10 lessons equipping participants with important leadership and interpersonal/people skills associated with working with more vulnerable populations. It includes written learning materials, multi-media files, and a success planning system so participants can learn and use the course to successfully enter or improve their chances at promotion within the field.

The cost is $590 per participant, per day of training, totaling $5,900 per person for 10 courses.